Shipping & cancellation

We understand the urgency of your orders and strive to ensure that our shipments reach you as early as possible. After placing an order, you will receive a confirmation call/SMS from our Customer Service Representative. Once your order is confirmed, it will be our priority to swiftly dispatch your order. Most items are sourced from our warehouse and dispatched within 24 hours. However, items that are sourced from external locations are subject to availability with the supplier.

1. PAKISTAN:

We offer Free Shipping and express shipping, Shipping cost depends on your total order weight which is calculated on checkout page. The projected delivery time for all domestic orders are 4-5 business days.

2. INTERNATIONAL ORDERS: 

International shoppers have the option to view prices in US Dollars and Euros. All international Orders are shipped via Sky Net / DHL with a projected delivery time of 8-10 business days and standard shipping rates apply. For a more precise estimate of delivery charges, kindly use the shipping cost calculator on the Product Page. Unexpected delays may occur with the shipment and if you don’t receive your order within the allotted time, kindly track your shipment with the tracking number provided or call our Customer Service desk for speedy resolution.

  • Due to COVID-19 restrictions across the country, delays in shipments are to be expected. As our company shall not be held responsible for any delays in shipments, until further notice. (This point has been vetted and amended by the Legal team)
  • On every custom / manual order customer have to pay 25% advance of total order value.

3. ORDER PLACEMENT:

  • For Customers who are making the payment through Western Union, Money Gram, Jazz Cash, Easypaisa or Bank Wire (Bank deposit). The order that you place is kept on hold for 36 hours after you receive a confirmation email from us about the Order and Payment Details. If you plan to make payment after 36 hours of receiving the confirmation, please confirm it with us if the products that you have ordered are still in stock, or preferably email our team to hold the order specifying a time frame.
  • Shapar.pk takes no guarantee of the products availability that you had ordered, if you are making the payment after the given timeframe. Though our efforts will be to process your initial order, but if any of the ordered products is out of stock you will be offered to choose any other product/design/color (within the same price range). We will not be held responsible if there are delays in delivery due to out of stock products.
  • If we get no confirmation from the customer, the order might be cancelled without any notification
  • The order is processed after the customer makes the payment and informs us about payment details which are mentioned last three points.
  • In case you are making the payment through Western Union you need to mail us the 10-digit Money Transfer Control Number (MTCN), the sender’s first and last name as written on the Western Union Slip along with your order number(s).
  • In case you make the payment through Money Gram, you need to email us the 8-digit Reference number, sender’s first and last name as written on Money Gram payment receipt along with your order number(s).
  • In case you are making a Bank Deposit, you need to email us the Slip/Transaction number along with your order number.

4. CANCELLATIONS:

You may not cancel any Paid order. Once a product is shipped, the ‘Exchange and Return Policy’ will apply for the order cancellations. Shapar.pk has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

Note:

  • International order’s are not eligible for cancellation. .